BEST PRICE GUARANTEE scheme.

If you book your Auschwitz & Birkenau tour we guarantee the best price.

If you find the same tour quoted at a lower price with anyone else, we’ll refund the difference in price or refund you in full. Offer applies to Auschwitz and Birkenau tour. Claims must be made within 24 hours of bookings. Full terms and conditions below:

1. Claims must be submitted to ESCAPE2POLAND LTD via the on line form within 24 hours of making your tour booking. Any claims received later than 24 hours from booking time will not be accepted.
2. Claims can only be made if:

• the tour price includes: the same transportation minivan (max 8+1 persons) or by coach, door to door service for the area of Krakow for minivan option, all fees, watching a documentary movie, guide assistance around Auschwitz Camp and Birkenau Camp, duration of the tour for minimum 3 hours 15 minutes for minivan transportation.
• payment for the tour can be made up front over the internet
• the company providing the tour at a lower price has an appropriate tour operators's licence which allow them to organize such tour according to Law
• the difference in price is not due to a mistake on the third party website
• they include your ESCAPE2POLAND booking reference number and a screen shot of the competitor’s offered price (including all mandatory taxes, fees and charges) sent by email after completing the contact form

You will be notified by email within 24 hours (Monday to Friday) of the acceptance or rejection of your claim after it has been verified by ESCAPE2POLAND. Where a claim is valid and successful, the relevant price difference (if lower price is charged in different currency than British Pound or Euro we will refund you the difference calculated on the base of National Bank of Poland selling/buying exchange rates) or full refund sum will be processed within 7 working days by money transfer, cheque made out the payer in the UK or cash made by our driver before the tour starts.

You agree that ESCAPE2POLAND’s decision in relation to all claims will be final and binding.

Claims not submitted in accordance with the rules or incomplete will not be accepted. ESCAPE2POLAND accepts no responsibility if claims are late or lost, due to any problem, technical or otherwise connected with their email or web connection. Proof of transmission is not proof of receipt.