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FAQ - Frequently Asked Questions

1. How do I make a hotel reservation?

To make your booking you will be guided through the Escape2Poland site and offered selections or prompts for information where necessary. The steps are as follows:

Step 1: Search for destination and dates required.
Step 2: Review search results and click on the links under the hotel name for more information.
Step 3: Select the “Continue” button next to the hotel of your choice and enter names and payment details.
Step 4: Your reservation will be confirmed by an email with attached voucher, that you will have to present to the hotel when you check in.

2. Are the rates on your site per person or per room per night? Do your rates include tax and breakfast?


All the rates quoted by Escape2Poland are per room per night unless we write that it is per person. Breakfast is usually included except of apartment bookings. The price you see on the search results page is the price you pay.

3. Do I receive a hotel voucher for my booking?

Yes, by email. You need to print this booking confirmation voucher and take it with you to present to the hotel upon arrival.

4. What if I lose my voucher and/or booking reference number?

Just email us and we’ll send it again.

5. How do I know if my hotel reservation is confirmed?

After you complete your hotel reservation, we will email you your booking confirmation, which will show your complete itinerary and your reference number. This email also includes a voucher to be printed and presented to your hotel on arrival as proof of your reservation.

6. Do I need to confirm my booking with the hotel directly?

No. The booking confirmation voucher printed from our site is all you need.

7. Who do I contact if I need help?

You can contact us via email or phone: +44 20 8819 7468.

PAYMENT AND PERSONAL INFORMATION

8. How can I pay?

You can pay us in three ways:
  • by credit card (we accept: Solo, Switch, Maestro, Visa, Delta, Electron, MasterCard & Visa Card)
  • with money transfer

9. Do I have to pay you in full upfront?

Under our arrangements with the hotels, we need to collect your money before your arrival in order to secure your reservation, but if you book your holidays a long time ahead (minimum 12 weeks before your arrival date) you can pay 20% of the whole amount at the time of booking and pay the balance 6 weeks before your arrival date. All such transactions are calculated in EURO currency. For more information please email us to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

CHANGING OR CANCELLING MY RESERVATION

10. How can I amend my booking?

Simply email us, quoting your booking reference number and your name, dates and the name of the hotel booked. We will then contact you and help to make any changes.

11. How can I cancel my booking?

Just email us on This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , quoting your booking reference number and your name, dates and the name of the hotel booked.

Please note any cancellation MUST be made through us and not directly with the hotel and will be subject to our terms and conditions.

12. How much will I be charged if I cancel a booking?

Cancellation and change charges

For hotel services:

  • Changes made 96 hours or more before your arrival date are subject to NO penalty.
  • Cancellations made 96 hours or more before your arrival date are subject to GBP 15 penalty.
  • Cancellations or changes made 24 hours or more before your arrival date are subject to a 1 Night Room penalty.
  • Cancellations or changes made less than 24 hours before your arrival date are subject to a 2 Night Room penalty.
  • Cancellations or changes made after your arrival date (11:00 a.m GMT) are subject to a 100% penalty.


For tour services:

  • Changes made 15 days or more before your arrival or tour date are subject to NO penalty.
  • Cancellations made 15 days or more before your arrival date are subject to GBP 5 penalty for every ticket.
  • Cancellations or changes made less than 15 days before your arrival or tour date are subject to GBP 15 penalty for every ticket.


For transfer services:

  • Changes made 24 hours or more before your arrival date are subject to NO penalty.
  • Cancellations or changes made 24 hours or more before your arrival date are subject to GBP 6 penalty.
  • Cancellations or changes made less than 24 hours before your arrival date are subject to a 100% penalty.


The above cancellation and change charges applies, unless other charges have been introduced to the customer at the time of booking.

If your booking is made for 15 or more people then following cancellation charges applies, unless other charges have been introduced to the customer at the time of booking:

  • 6 weeks or more before the arrival date - 10% of the total cost
  • 3 weeks or more before the arrival date - 35% of the total cost
  • 1 week or more before the arrival date - 60% of the total cost.
  • 6 days or less before the arrival date - 100% of the total cost.


If we are unable to make a requested change and you do not wish to continue with the booking then our cancellation charges, as detailed above will apply.

In the event of any service being cancelled by ESCAPE2POLAND LTD the client will be fully refunded and every effort made to find a suitable alternative.

13. What happens to my hotel booking if my flight is delayed?

All hotel rooms will be held until 10.00 p.m. on the day of arrival. If there is a possibility of late arrival, please either enter flight details in the "special requests" section while making your booking, and this will be passed to the hotel.

14. Are transfers included?

Transfers are not included. You can optionally order transfers.

15. How can your prices be so cheap?

Our prices are locally negotiated by our partners and staff, so we can always propose you the best rates for hotels in Poland. Furthermore, we are an Internet business without a high street presence, our costs are kept to a minimum enabling us to pass on great savings to you. You can save up to 50% on your booking with us.

16. Am I better off booking my hotel well in advance or at the last minute?

Our prices are negotiated well in advance, so there is no price advantage to be gained from booking late. In high season, hotels can sell all their rooms several weeks ahead, so booking late may severely restrict the choice of hotel we can offer you. So, the earlier you book the greater choice of hotels you will have and the better deals we will have for you. Remember, the best deals are likely to go first.

17. Why is the price different to when I last checked?

Changes may be made to reflect market conditions and currency fluctuations. We are continually renegotiating rates with hoteliers to bring you the cheapest prices possible. Once a booking has been confirmed the price will not change.

18. What are your Terms and Conditions?

Please click here "Terms and Conditions".
CONTACT US:

ESCAPE2POLAND LTD

Greater London, England

Tel.: 0 20 8819 7468
Mon - Fri: 7:00 - 15:00

info@escape2poland.co.uk
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