Terms and Conditions

The following Booking Conditions and General Booking form are the basis of the contract between you and ESCAPE2POLAND LTD. Please read this information carefully before booking your holiday as they set out our respective rights and obligations. Your contract with us and all matters arising from it are governed by British Law.

1. Cancellations and changes:

Cancellation is possible only if the client cancels a reservation at least 24 hours before his date of arrival. Cancellation is always confirmed by an e-mail or telephone within 48 hours. If you do not receive any confirmation of your cancellation, please telephone us on the following number immediately: +44 (0) 20 8819 7468 or (24h) +48 600 255 464. Please note that all cancellations made 96 hours or less before your arrival or tour date should be made by telephone on +48 600 255 464 (24h).

Cancellation and change charges

For hotel services:

Changes made 96 hours or more before your arrival date are subject to NO penalty.

Cancellations made 96 hours or more before your arrival date are subject to EUR 20 (about GBP 19) penalty per room.

Cancellations or changes made 24 hours or more before your arrival date are subject to a 1 Night Room penalty.

Cancellations or changes made less than 24 hours before your arrival date are subject to a 2 Nights Room penalty.

For apartment services:

Changes made 14 days or more before your arrival date are subject to NO penalty.

Cancellations made 14 days or more before your arrival date are subject to a 20% of the total cost penalty.

Cancellations made 7 days or more before your arrival date are subject to a 40% of the total cost penalty.

Cancellations or changes made less than 7 days before your arrival date are subject to a 50% of the total cost penalty (minimum 2 Nights Room penalty).

For tour services:

Changes made 10 days or more before your arrival or tour date are subject to NO penalty.

Cancellations made 10 days or more before your arrival date are subject to EUR 7 (about GBP 6.50) penalty for every ticket.

Cancellations or changes made 3 days or more before your arrival or tour date are subject to HALF price penalty for every ticket.

Cancellations or changes made less than 72 hours before your tour date are subject to FULL price penalty.

For transfer services:

Cancellations or changes are subject to NO penalty.

The above cancellation and change charges applies, unless other charges have been introduced to the customer at the time of booking.

If your booking is made for 15 or more people, or 9 or more rooms then following cancellation charges applies, unless other charges have been introduced to the customer at the time of booking:

6 weeks or more before the arrival date - 20% of the total cost

3 weeks or more before the arrival date - 35% of the total cost

1 week or more before the arrival date - 60% of the total cost.

6 days or less before the arrival date - 100% of the total cost.

If we are unable to make a requested change and you do not wish to continue with the booking then our cancellation charges, as detailed above will apply.

In the event of any service being cancelled by ESCAPE2POLAND the client will be fully refunded and every effort made to find a suitable alternative.

2. Payment:

All accommodation is offered subject to restricted availability. In the event that your travel cannot be satisfied due to lack of availability or service on the requested dates, we reserve the right to offer similar travel on alternative dates.

We accept the following cards: Solo, Switch/Maestro, Visa Delta/Electron, MasterCard, Visa Credit Card.

We act as agent

When you book a package holiday with us we are not acting as principal business, we act as an agent for our company in Poland, who is responsible for arranging and providing services to you.

Our company in Poland: ESCAPE (28B Pelczynskiego St. Lok 32, 01-471 Warsaw, Poland) acts as a principal business and it’s bonded with appropriate licence no 800 issued by the Governor of Mazovia Region in Poland. This means the company provides financial protection for its customers.

When We confirm your booking, a binding contract will be formed between you and our company in Poland.

We act as Ticket Provider

You may book a scheduled flight with a low cost airline on our site. A full payment will be made directly to the airline and after you make your booking the e-mail confirmation or “e-ticket” will be sent to you from the airline which along with your passport will enable you to access the flight. In this situation, we act as a ticket provider and your flight will not be ATOL Protected. Your contract will be directly with the airline concerned and the airline’s terms and conditions will apply. We will have no liability for the performance of the contract or for the acts and/or defaults of the airline or any of its employees, agents, suppliers or subcontractors.

Booking steps for credit card payments:

You book your holiday

Right after you book your holiday you will be sent a receipt confirming your transaction and then within the next 48 hours we will send you a confirmation of your booking. (IMPORTANT! If you don't receive your confirmation within 72 hours or voucher within 72 hours from due date, please do contact us immediately on +44 (0) 20 8819 7468 or on our 24 hours line +48 600 255 464).

In the event of lack of availability on the requested dates, we will offer you an alternative accommodation. Within 48 hours we will send you all the details of your holiday and will wait for another 48 hours for your confirmation. At the moment of receiving your confirmation we will send you a confirmation e-mail.

You can also pay by money transfer. In this case the following booking steps apply:

You book your accommodation.

Within next seven days you make a full payment for your accommodation by money transfer (see our bank account details below)

After we receive the payment from you we will send you a confirmation number of your booking and a hotel voucher

If we do not receive the full payment within a week from the time we sent a confirmation, your reservation will be automatically canceled

In case of any delays in making your payment, please contact us immediatelly via email or phone: +44 (0) 20 8819 7468

In the event of lack of availability on the requested dates, we will offer you an alternative accommodation. Within 48 hours we will send you all the details of your holiday and will wait for another 48 hours for your confirmation.

By money transfer:

ESCAPE2POLAND LTD

Account number: 10826472

Sort code: 20-42-76

The authorization and charging process is executed on the www.protx.com or www.dotpay.pl website through a secure encoded 128-bit protocol.

If you make the booking 12 weeks in advance you can pay a deposit (25% of full amount) for your holiday and pay the balance 6 weeks before your arrival. Please email us for further details: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

The currencies in which we charge for holidays is the Pound Sterling and Euro. We reserve the right to revise prices for new bookings in the event of any change. The price we confirm at the time of booking (payment completed) is the price you pay. If you make a deposit payment we reserve the right to revise the amount of your balance payment, in case of a significant changes between the value of the currency you pay and EURO or Polish Zloty.

(Please note local taxes can be introduced in holiday areas at any time and payment would be your responsibility.)

3. Alterations to Itineraries:

We reserve the right to change plans of our excursions due to weather, availability of attractions, road works or other circumstances beyond our control.

4. Other:

Please note:

HOTEL CHECK IN: standard hotel check-in time is 14.00 and check-out time is 12.00;

FLIGHTS: we do not sell packages with flights (you can book your flight separately using our FLIGHT SEARCH);

INSURANCE: It is a requirement that all Escape2Poland Ltd travellers have comprehensive travel insurance provision. Escape2Poland Ltd will not be responsible for any losses, injuries or damages.

AIRPORT TRANSFERS: all charges are to pay locally to the driver for each Airport Transfer (unless you have made a booking through our Package Builder). You will be charged in Polish Zloty or equivalent in your currency (payments in foreign currency will be based on current National Bank of Poland exchange rates). All special offers on Airport Transfers are valid only if you book a package (hotel + tour)

AIRPORT TRANSFERS: upon arrival at the Airport ,our driver will be waiting for you at the arrival gate, holding a signboard with your name on it. You will then be escorted to the vehicle and transfered to your accommodation. You do not need to worry if your flight is delayed, as we will check the flight information in advance and adjust your pick up time accordingly if required. In case of earlier arrival, please wait for our driver at Airport's information desk.

AIRPORT TRANSFERS: if you book transfer for 4 people we may send a standard size car, so if you have more than one bag per person please book transfer for more people.

5. Your responsibilities:

All clients are responsible for obtaining the necessary travel documents. Non EU passport holders are responsible for checking visa requirements.

All clients are responsible to give the correct and full data we need to organize the requested service. In particular:

- full client's accommodation address and name for TOUR SERVICES
- exact flight number, arrival & departure time for AIRPORT TRANSFER SERVICES

6. BEST PRICE GUARANTEED scheme.

If you book your Auschwitz & Birkenau by minivan we guarantee the best price.

If you find the same tour quoted at a lower price with anyone else, we’ll refund the difference or refund you in full. Offer applies to Auschwitz and Birkenau tour. Claims must be made within 24 hours of bookings. Full terms and conditions below:

Claims must be submitted to ESCAPE2POLAND LTD via the on line form within 24 hours of making your tour booking. Any claims received later than 24 hours from booking time will not be accepted.
Claims can only be made if:

the competitor's tour price includes: minivan transportation (max 8+1 persons), door to door service for the area of Krakow, all fees, watching a documentary movie, guide assistance around Auschwitz Camp and Birkenau Camp, duration of the tour for minimum 3 hours 15 minutes
payment for the tour can be made up front over the internet
the company providing the tour at a lower price has an appropriate tour operators's licence which allow them to organize such tour according to Law
the difference in price is not due to a mistake on the third party website
you include your ESCAPE2POLAND booking reference number and a screen shot of the competitor’s offered price (including all mandatory taxes, fees and charges) sent by email after completing the contact form

You will be notified by email within 24 hours (Monday to Friday) of the acceptance or rejection of your claim after it has been verified by ESCAPE2POLAND. Where a claim is valid and successful, the relevant price difference (if lower price is charged in different currency than British Pound or Euro we will refund you the difference calculated on the base of National Bank of Poland selling/buying exchange rates) or full refund sum will be processed within 7 working days by money transfer, cheque made out the payer in the UK or cash made by our driver before the tour starts.

You agree that ESCAPE2POLAND’s decision in relation to all claims will be final and binding.

Claims not submitted in accordance with the rules or incomplete will not be accepted. ESCAPE2POLAND accepts no responsibility if claims are late or lost, due to any problem, technical or otherwise connected with their email or web connection. Proof of transmission is not proof of receipt.

7. Liability and Complaint:

Escape2Poland Ltd is dedicated to ensuring that your holiday is as described in our offer. If you have a complaint about our holiday whilst travelling with us and you cannot solve it directly with the accommodation, attraction or transport supplier, please bring it to our immediate attention by phoning our 24h emergency line +48 600 255 464. Liability cannot be accepted if you do not notify Escape2Poland Ltd and your consumer rights to compensation may be affected. If after the holiday you are still dissatisfied, please send us your complaint in writing to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it as well as to our postal address within 28 days of your holiday commencing. We will then follow up your complaint and respond accordingly. If a part of your holiday is not provided as promised, and this affects your reasonable enjoyment of your holiday, we shall pay compensation appropriate to the circumstances, providing you have filed a complaint with us at the time of occurrence and we receive a written statement from you with all facts listed. Compensation is limited to the cost of the service concerned. In so far as may be permitted by law, no responsibility will be accepted by Escape2Poland Ltd, the Providers, or any of their agents whomsoever for any injury, accident or damage to persons or property, or loss or theft thereof arising howsoever or wherever, other than in the case of the fault or negligence of either the Providers or Escape2Poland Ltd or their employees or agents.